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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Support human resources activities
   • Assist and advise on recruitment action and induction of new staff
   • Monitor staff training needs and implement technical training activities for staff
   • Provide information and advice to relevant personnel
   • Review and advise on work health and safety (WHS) and security in workplace
2. Manage conflict in workplace
   • Assess conflict situation
   • Determine ways to resolve conflict with conflicting parties
   • Apply decision making procedures to business model for conflict resolution
3. Apply quality management systems and processes in workplace
   • Document essential requirements of product using quality management approach
   • Assess relationship between client and owner to identify process to achieve agreement on measurable quality features
   • Analyse quality investigation for improvement by involving individuals, groups and managers
4. Monitor work practices to ensure business objectives will be met
   • Develop strategies, using management characteristics to meet business objectives
   • Analyse individual management objectives applicable to workplace
   • Produce business model representing activities of sound management plan for telecommunications workplace
5. Determine human factors when managing people and groups
   • Establish consultation processes between management and staff to resolve grievances
   • Analyse interpersonal skills required of managers and team leaders using identified communications channels
   • Conduct performance reviews and take appropriate action
6. Perform work using self-organisation principles
   • Evaluate methods of improving own productivity and perform a self-appraisal
   • Evaluate effectiveness of information processing methods used in workplace, applying time management techniques
   • Produce report to communicate information efficiently and effectively in workplace
7. Apply effective communicationtechniques to business meetings
   • Research levels, directions and effectiveness of channels used when communicating in business
   • Develop plan for managing business meetings in workplace

Performance Evidence

Evidence of the ability to:

determine the human factors that need to be analysed when managing people and groups

conduct business meetings, applying effective communication techniques

determine essential requirements of a product, applying quality management principles

monitor and implement training for staff

resolve problems and conflicts professionally in a business environment

support a human resources management program.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

evaluate equity and diversity legislation and underlying principles

critique a range of organisational procedures and policies relating to human resources management

assess work health and safety (WHS) requirements and contrast with legislation and regulations

outline behaviour theories relevant to managing staff in a workplace

summarise the effect of public sector legislation, codes of practice and other formal agreements that directly impact on business operations

establish the technical aspects of telecommunications networks that impact directly on human resources management

formulate strategies to manage the workplace and industry environment.

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